Refund policy
This policy applicable for Domestically and internationally
30-Day Return Policy:
You have 30 calendar days from the date of receipt to request a return for a refund or exchange. To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required for all returns.
Please note that personalized or customized items are ineligible for return unless they arrive damaged or defective.
Initiating a Return:
To initiate a return, please contact our customer service team at support@Nournex.com to obtain a return authorization (RA) number. Returns should be sent to:
2400 North Quincy Street, Arlington Virginia 22207, USA
Please include your order number and reason for the return when contacting us.
Return Shipping:
For defective products or items damaged during shipping, return shipping is complimentary. We will provide a prepaid shipping label for your convenience.
For returns due to customer remorse (e.g., wrong product or change of mind), return shipping is also free of charge. Our aim is to simplify the return process for our valued customers.
No Restocking Fee:
Nournex does not impose a restocking fee for returns. We believe in streamlining the return process to ensure convenience for our customers.
Refund Process:
Once our team receives and inspects your return, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 7 days.
Refund Eligibility:
Refunds are granted for returned items that meet the eligibility criteria outlined in our return policy. Shipping charges are non-refundable, except in cases where the return is attributable to an error on our part or if the item arrived damaged or defective.
Late or Missing Refunds:
If you have not yet received your refund, please first check your bank account or credit card statement. You may also contact your bank or credit card company, as it may take some time for the refund to be officially posted. If the issue persists, please contact us at support@Nournex.com.
Exchanges:
At this time, Nournex does not facilitate exchanges. If you require a different item, size, or color, please initiate a return for the original item and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We are committed to promptly resolving any issues to ensure your satisfaction.
Contact Us:
For inquiries regarding our return and refund policy, please feel free to contact us at:
Business name: Nournex
Phone: +1 936-506-7969
Email: support@nournex.com
Address: 160 Madison Ave, New York, NY 10016, United States
Live chat: 09:00 AM to 05:00 PM, Monday to Friday